Cancellation Policy

We understand that sometimes plans change. That’s why we aim to make our cancellation and refund policy as transparent and customer-friendly as possible.

Order Cancellation:

• Orders can be cancelled within 24 hours of placement or before the order is dispatched.

• Once an order is shipped, it cannot be cancelled.

• To cancel, contact us immediately at [your support email or phone number].

Returns:

• Returns are accepted only if:

  • The product received is incorrect, damaged, or defective

  • The issue is reported within 48 hours of delivery

• Products must be unused, in their original packaging, and accompanied by the invoice.

Refunds:

• Once a return is approved, refunds will be processed to the original payment method within 7–10 business days.

• Shipping and handling charges are non-refundable unless the error is from our side.

Non-Returnable Items:

• Used or opened cosmetic products

• Items purchased during clearance sales unless damaged/defective

Exchanges:

We do not offer direct product exchanges. If you wish to change a product, please initiate a return (if eligible) and place a new order.

If you have any concerns, contact us at [your support email] or visit our Contact page.